Legal
Privacy Policy
We take your privacy seriously. This document explains exactly what information we collect, why we collect it, how we use it, and what control you have over it.
Effective Date: April 12, 2026Last Updated: April 12, 2026Applies To: cricstitch.site
1. Who We Are
CricStitch ("we", "our", "us") is a custom cricket gear manufacturing service that operates through the website cricstitch.site. Our registered business address is SCO 38-C, Urban Estate Phase 2, Jalandhar, Punjab 144003, India. This Privacy Policy governs how we collect and handle personal information from visitors and customers who use our website and services.
When we say "you" or "your" in this policy, we mean any individual who visits our website, submits a requirement form, makes an enquiry, or places a custom order with us.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out our requirement form, contact form, or communicate with us via email, phone, or WhatsApp, you may provide:
- Personal identification: Your full name
- Contact details: Email address, phone number, and WhatsApp number
- Team or organisation details: Team name, school name, company name, or organisation name
- Order-related information: Product category (jerseys, kits, merchandise), estimated quantity, size requirements, design preferences, colour choices, logo files, reference images, budget range, and delivery timeline
- Player details: Individual player names, jersey numbers, and sizes (provided during the order confirmation stage)
- Communication records: Messages, emails, and WhatsApp conversations exchanged during the design and order process
- Payment information: Payment transaction references (we do not directly store your bank account numbers, credit card numbers, or UPI details — payments are processed through third-party payment providers)
- Delivery address: The shipping address you provide for order delivery
2.2 Information Collected Automatically
- Device information: Device type (mobile, desktop, tablet), operating system, and browser type and version
- Network information: Your IP address, which may indicate your approximate geographic location
- Usage data: Pages visited, time spent on each page, links clicked, referring website, and navigation patterns
- Cookie data: Information stored in cookies and similar technologies (detailed in Section 7)
2.3 Information We Do Not Collect
- We do not collect your Aadhaar number, PAN number, or any government-issued identification
- We do not directly collect or store banking details, credit card numbers, or UPI PINs
- We do not collect biometric data of any kind
- We do not collect information about your caste, religion, political affiliation, or sexual orientation
- We do not collect data from minors knowingly — our services are intended for individuals aged 18 and above
3. How We Use Your Information
| Information | How We Use It |
|---|
| Name & contact details | To contact you about your requirement, discuss design options, share mockups and quotes, and communicate order updates |
| Team / organisation name | To personalise the design mockup and understand your branding needs |
| Order requirements | To create accurate design mockups, determine pricing, and plan production |
| Player names & sizes | To produce individual jerseys with correct names, numbers, and sizing |
| Communication records | To maintain context across conversations and ensure continuity |
| Payment references | To confirm receipt of payment and reconcile accounts |
| Delivery address | To ship finished products to the correct location |
| Device & usage data | To improve website performance and understand how visitors use our site |
4. Legal Basis for Processing
- Consent: When you submit a form, you consent to us collecting and using the information for the purposes described
- Contractual necessity: When you confirm an order, processing your data becomes necessary to fulfil that order
- Legitimate interest: We use technical data to improve our website and services
- Legal obligation: We may retain certain information to comply with Indian tax and accounting regulations
5. Information Sharing and Disclosure
We do not sell, rent, trade, or otherwise commercially share your personal information with any third party for their marketing, advertising, or any other purpose. This is an absolute policy with no exceptions.
To fulfil your order, we may share limited information with production partners (design files, player details for manufacturing), logistics and courier partners (name, address, phone for delivery), and payment processors (who handle transactions according to their own privacy policies).
We may disclose your information if required by law, regulation, legal process, or enforceable government request.
6. Data Retention
- Enquiry data (no order placed): Retained up to 12 months, then deleted from active systems
- Order data: Retained up to 3 years for warranty, dispute resolution, and legal compliance
- Financial records: Retained up to 7 years as required by Indian tax and accounting regulations
- Analytics data: Aggregated, anonymised data may be retained indefinitely for trend analysis
If you request deletion, we will process it within 30 days, except where retention is legally required.
7. Cookies and Tracking
7.1 Essential Cookies
Necessary for website functionality — page navigation, form submission. Cannot be opted out without breaking the website.
7.2 Analytics Cookies
We may use Google Analytics to understand traffic patterns. Data is aggregated and anonymised.
7.3 Advertising Cookies
If we run Google Ads, advertising cookies may measure campaign effectiveness. These are managed by the ad platform.
7.4 Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
8. Data Security
- Secure HTTPS encryption on our website
- Access controls limiting who can view customer information
- Regular review of data handling practices
- Secure storage of design files and communication records
However, no method of electronic transmission is completely foolproof. We cannot guarantee absolute security. If a security incident occurs, we will notify you as required by law.
9. Your Rights
- Right to Access: Request a copy of your data (fulfilled within 30 days)
- Right to Correction: Request updates to inaccurate data
- Right to Deletion: Request removal from active systems within 30 days
- Right to Restrict Processing: Ask us to stop using data for specific purposes
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
To exercise any of these rights: email hello@cricstitch.site or call +91 915-550-3012.
10. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.
11. Children's Privacy
Our services are intended for adults (18+) or minors acting through a parent or guardian. We do not knowingly collect data from children under 18 without parental consent. Contact us at hello@cricstitch.site if you believe a child has submitted information without consent.
12. International Users
CricStitch is based in India. By using our website from outside India, you consent to your information being transferred to and processed in India.
13. Changes to This Policy
- Updated policy posted on this page with new "Last Updated" date
- Significant changes communicated to active customers via email
- Continued use after changes constitutes acceptance
14. Grievance Officer
Grievance Officer: CricStitch Team
Address: SCO 38-C, Urban Estate Phase 2, Jalandhar, Punjab 144003, India
Email: hello@cricstitch.site
Phone: +91 915-550-3012
Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
We acknowledge complaints within 24 hours and aim to resolve within 30 days.
15. Contact Us
- Email: hello@cricstitch.site
- Phone: +91 915-550-3012
- WhatsApp: +91 915-550-3012
- Address: SCO 38-C, Urban Estate Phase 2, Jalandhar, Punjab 144003, India